Privacy Policy

LIFESTYLE RETREATS GROUP LEGAL & PRIVACY NOTICE

All materials and content featured on this website are the intellectual property of Lifestyle Retreats and its affiliated entities.

The information, images, and other materials available across the websites of Lifestyle Retreats Group and its associated companies may not be copied, reproduced, republished, or distributed without prior written permission from Lifestyle Retreats Group. Any mention of third-party products, services, trademarks, logos, trade names, or manufacturers is provided for informational purposes only and does not imply any endorsement, affiliation, or recommendation by Lifestyle Retreats Group or its affiliated companies.

Lifestyle Retreats Group and its affiliated companies are committed to respecting and protecting the privacy of our guests and website visitors. We believe it is important for you to understand how your personal information may be collected, used, stored, and disclosed when interacting with our websites and services.

HOW PERSONAL INFORMATION IS COLLECTED

Online Interactions and Website Services
We may collect Personal Data when you make a booking, purchase products or services through our websites, contact us directly, interact with our social media channels, subscribe to newsletters, or participate in surveys, competitions, or promotional campaigns.
Visits to Our Properties and Offline Engagements
Personal Data may also be collected during visits to our properties or affiliated businesses, including when using on-site facilities and services such as dining venues, wellness facilities, recreational activities, or event spaces. We may additionally collect information when you attend events organised or supported by us, or when you share your details in relation to event coordination or participation.
Types of Personal Information We May Collect
The Personal Data we collect may include, but is not limited to:
Contact details such as your name, phone number, email address, and mailing address;
Payment and billing information, including credit card details and expiration dates;
Records of communications and correspondence between you and us or our affiliated companies;
Information related to your travel and accommodation preferences, reservation history, and any special requests or health-related requirements;
Technical information relating to your device and website usage, including IP address, browser type, and operating system, collected for analytical, administrative, and security purposes. This information is generally aggregated and does not directly identify individual users;
Information obtained from third-party sources, which may include contact details and travel-related preferences or booking information.

HOW YOUR PERSONAL DATA IS USED

How is your information used, and on what legal basis? Lifestyle Retreats and its affiliated companies may use your Personal Data to manage and confirm reservations, deliver personalised services and experiences across our properties, respond to enquiries and requests, communicate relevant information about our products and services, and carry out other activities described within this Privacy Notice.

HOW YOUR DATA IS STORED

Your Personal Data may be stored locally within each property’s management systems and administrative office computers. This information is retained for a maximum period of 24 months for purposes including operational support, troubleshooting, claims handling, reporting obligations, and compliance with applicable legal or audit requirements.

Certain data may also be stored online through third-party platforms such as ROIBACK Web Services, which support our booking engine, customer relationship management tools, and operational reporting systems. For more information regarding Roiback’s data handling practices, please refer to their Privacy Policy.

TRANSACTION SECURITY

All reservations completed through the websites of Lifestyle Retreats
and its affiliated companies are processed within a secure online environment. Sensitive information, including personal details and payment information, is protected through encryption technologies and safeguarded against unauthorised third-party access.

This website is protected by security measures and technologies designed to support safe online transactions. Payments and other sensitive data submitted through the website are transmitted using Secure Socket Layer (SSL) technology, an internationally recognised standard for encrypted and secure internet communication.

PAYMENT METHODS

Credit card information provided during the online reservation process is required to secure and confirm your booking. Depending on the applicable cancellation or payment policy, charges may be applied to the card prior to your arrival date.

If you prefer not to submit your credit card details online, alternative booking confirmation methods may be arranged by contacting our resorts or Reservations Offices directly via the contact information available on our websites.

SECURITY

By using this website, you acknowledge and agree that Lifestyle Retreats and its affiliated companies shall not be held liable for any loss, damage, or consequences resulting from the use of the information provided on this website.

Lifestyle Retreats and its affiliated companies are committed to implementing appropriate administrative, technical, and organisational measures to safeguard Personal Data. However, while we strive to maintain secure systems and data transmission methods, no online platform or electronic storage system can be guaranteed to be completely secure at all times.

If you believe that your interaction with us is no longer secure, please contact us through our Contact Us page.

COOKIES POLICY

Cookies are small data files used by websites to collect and store information about visitors’ browsing activity. These files are placed on your device to help remember your preferences and improve your experience when returning to the website.

Cookies may be used to personalise content, display relevant offers based on user interests, and measure how frequently certain information or messages are viewed by visitors.

We use cookies to enhance the functionality and performance of our website, better understand visitor behaviour and usage patterns, and provide a more customised and user-friendly browsing experience across our online platforms.

HOW TO MANAGE OR DISABLE COOKIES

You may choose to accept, block, or remove cookies through your browser settings at any time. Most web browsers allow you to manage cookie preferences through the “Settings”, “Options”, or “Preferences” menu.

For further guidance on adjusting these settings, please refer to your browser’s help section or contact your device or software provider for assistance.